Privacy Policy

1. Introduction

Welcome to dbd99, Bangladesh's trusted online casino and sports betting platform. We take the privacy and security of our players seriously. This Privacy Policy sets out in detail the types of personal information we collect from users who access and use the dbd99 website (https://dbd99.vip), the purposes for which that information is processed, the conditions under which it may be shared, and the rights available to you as a data subject.

By accessing or using the dbd99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, we kindly request that you discontinue use of the platform. We may update this policy periodically, and continued use after changes constitutes your acceptance of the revised terms.

2. Information We Collect

dbd99 collects several categories of personal information in order to provide and continually improve our gaming and betting services for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and beyond. The types of data we collect fall into the following categories:

Identity & Account Information

• Full name, date of birth, and nationality (used to verify that you meet the 21+ age requirement).
• Email address, mobile phone number, and preferred language.
• Username and securely hashed password credentials.
• Government-issued ID or national identity card details (required during Know Your Customer verification).

Financial & Transaction Information

• Deposit and withdrawal transaction histories, including amounts, timestamps, and payment references.
• Mobile financial service identifiers used for bKash, Nagad, Rocket, and Upay transactions (account numbers, not PINs or passwords).
• Card network tokenization data for Visa and Mastercard transactions (we do not store full card numbers).

Technical & Usage Information

• IP address, browser type, device type, and operating system version.
• Pages visited, games played, bet amounts, session duration, and clickstream data within the dbd99 platform.
• Cookie identifiers and local storage data used to maintain session state and preferences.

3. How We Use Your Information

The personal data we collect from dbd99 users is processed exclusively for the following legitimate purposes. We do not use your information for any purpose that has not been disclosed to you in this policy:

• Account creation, maintenance, and identity verification to ensure secure access to the platform.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (BDT).
• Delivering and personalizing the gaming experience including cricket betting, live casino, slots, and crash titles.
• Detecting and preventing fraudulent activity, money laundering, underage gambling, and other prohibited conduct.
• Sending service-related communications such as account confirmations, transaction receipts, and security alerts.
• Analysing aggregated usage data to improve platform performance, fix bugs, and develop new features.

4. Cookies and Tracking Technologies

dbd99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit our website. They allow us to recognise returning users, remember language preferences, maintain session continuity, and measure platform performance. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the dbd99 platform, such as the ability to remain logged in or access game session history. Disabling cookies does not affect how we handle data already collected.

5. Sharing of Information

dbd99 does not sell, rent, or trade personal information to third-party marketers. We may, however, share data with trusted third parties in specific, limited circumstances:

• Payment processors and mobile financial service partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — solely for the purpose of executing deposit and withdrawal transactions on your behalf.
• Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — limited to session token data required to launch and operate games within the platform.
• Identity verification and KYC service providers — for the purpose of confirming player age, identity, and compliance with responsible gaming standards.
• Regulatory and law enforcement authorities — only when required to do so by applicable law, court order, or legitimate legal process.

In all cases where data is shared with third parties, we require those parties to maintain appropriate technical and organisational security measures and to process personal data only for the stated purpose. We do not permit third-party recipients to use your data for their own marketing or commercial purposes.

6. Payment Data and Security

dbd99 takes the security of financial transactions very seriously. All deposit and withdrawal activity processed through bKash, Nagad, Rocket, Upay, Visa, and Mastercard is handled through encrypted, tokenized pipelines. We do not store full payment card numbers, CVV codes, or mobile banking PINs on our servers at any point. Transaction references and masked account identifiers are retained only to the extent necessary for dispute resolution, fraud prevention, and regulatory compliance.

Our platform uses SSL/TLS encryption for all data in transit. Stored data is protected by layered access controls, with database-level encryption applied to all sensitive fields. Our security infrastructure undergoes regular internal reviews to maintain fair play certified standards and protect player accounts from unauthorised access.

7. Data Retention

dbd99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. In general, active account data is retained for the duration of your account's existence. Upon account closure, we retain certain data for a minimum period required to satisfy legal, compliance, fraud prevention, and dispute resolution requirements.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. You may contact our support team at any time to request confirmation of how long your data is retained or to request early deletion, subject to our legal obligations.

8. Your Rights as a Data Subject

As a dbd99 user and data subject, you hold a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights in a timely manner. Your rights include:

• Right of access — you may request a copy of all personal data we hold about you at any time.
• Right of rectification — you may request correction of inaccurate or incomplete data about you.
• Right to erasure — you may request deletion of your personal data, subject to our legal obligations and legitimate interests.
• Right to restriction of processing — you may request that we limit how we process your data in certain circumstances.
• Right to data portability — you may request a machine-readable export of your account and transaction data.

To exercise any of the above rights, please contact our support team using the email address listed in the Contact section below. We aim to respond to all valid requests within 30 days. In some circumstances, we may need to verify your identity before processing a rights request.

9. Age Restriction

dbd99 is strictly a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. All new accounts are subject to age verification as part of our KYC process. If we become aware that a user under the age of 21 has registered an account or provided personal data, we will immediately suspend that account, void any associated transactions, and delete the personal data in question.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed dbd99, please contact our support team immediately so we can take appropriate action.

10. Third-Party Links

The dbd99 platform may contain references to third-party game providers, payment services, and other partners. While we work only with reputable, vetted service providers, dbd99 is not responsible for the privacy practices of third-party websites or services that may be accessible via our platform. We encourage you to review the privacy policies of any third-party services you choose to use independently of dbd99.

11. Changes to This Privacy Policy

dbd99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the 'Last updated' date at the top of this page. For significant changes that materially affect how we handle your personal data, we may also notify active account holders via email or an in-platform notification prior to the change taking effect.

Your continued use of the dbd99 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We recommend that you review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dbd99 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to resolving all privacy-related queries promptly and transparently.

You can reach our support team 24/7 via live chat on the dbd99 platform or by email at [email protected]. Our team is available in English and is based on Bangladesh Standard Time (BST, UTC+6).